Refund policy

Due to the perishable nature of our products and strict food safety regulations, Butter + Sugar cannot accept physical returns of any food items once they have shipped. All cookie sales are final.

Damaged, Defective, or Incorrect Orders

We want you to love your cookies! If your order arrives damaged, defective, or with incorrect items, please contact us within 7 days of delivery at info@butterandsugar.com. 

To help us resolve the issue quickly, please include:

1. Your order number

2. A brief description of the issue

3. Clear photos showing the damage or incorrect item(s) and the outer shipping box

Upon verification, we will happily send a replacement order free of charge or issue a full refund to your original payment method.

Stolen or Incorrectly Addressed Packages

Butter + Sugar LLC is not responsible for orders delivered to incorrect or incomplete shipping addresses provided at checkout, or for packages stolen post-delivery. Please double-check your shipping details before placing your order.

Order Cancellations

Because we process orders quickly to ensure maximum freshness, orders can only be canceled within 1 hour of placement. Once an order has entered fulfillment or shipped, it cannot be canceled or modified.

Contact Us

If you have questions regarding your shipment or order status, please reach out to us at info@butterandsugar.com.